|
Issue tracking software is a comprehensive and sophisticated bug and defect tracking solution that offers project managers, developers, and Q/A continuous monitoring and assignment of defects, from initial report through resolution, for various versions of projects or products.
Issue tracking software provides collaborative and integrated tracking of software and IT issues, and promotes improved time-to-resolution for critical components of your IT Service operations. Whether originating from a Help Desk ticket, a work request or a task, issue tracking software not only tracks and manages the process and workflow, but relates all relevant data back to the source - keeping all users and technicians informed
What This Software Can Do For You!
Track defects in the various versions of a software product
Bug submissions automatically tracked from initial report through resolution
Multiple views by project
Status
Assignee
Priority
Change request management
Technote/fix list publication
Assignment and verification
Extensive routing and tracking
Escalation
Full user guide
Full email notification
Q/A testing
Service Bulletin generation
With Issue Tracking Software:
Applications driving your business are defect-free.
Managers, testers and developers stay focused on resolving problems and improving quality.
No bug or defect slips through the cracks and into your product.
Simply and effectively manage change requests.
|
