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It’s Friday afternoon at 3 p.m. Everyone is getting ready to close up shop for the weekend when a customer calls. She was expecting a package with your company’s products earlier this morning. She needs these items first thing on Monday morning for a customer of her own. Yet, it still hasn’t arrived. She wants to know where it is, when it was sent and when it’s going to arrive.
Here’s what happens without shipping software. You panic. It’s 3:10 p.m. now and you’re pretty sure the guys in the warehouse who handle shipping are gone. They have a crazy system for tracking packages that only they understand. Besides, you’re not even sure it got to them to ship out. You gave it to your assistant’s assistant to take care of on Wednesday. You have no idea where the package is, when it went out or if it even left the building. With all this information unknown, you have to tell her you have no idea when it’s going to arrive. She is understandably furious.
Here’s what happens with shipping software. You are calm, cool and confident. You fire up the software, and enter the shipping number she was given when she ordered the package. Up pops all the information. You can tell her it was sent on Wednesday and it’s still in transit. If it doesn’t arrive within the next hour, it will be there at 6 am on Monday morning. This arrival time was specified when the package was ordered. You know all this because your software tells you so. She is happy with your answer and feels reassured that it will be there on time.
Which scenario do you want to go through? Shipping software is the most efficient way to handle all shipping and delivery matters.
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